Effective Date: 10/31/2025
Last Updated: 11/20/2025
1. Who We Are
Wellnaway Inc. (“WellnAway,” “we,” “us,” “our”) operates the website https://wellnaway.com, a global marketplace connecting travelers with health, beauty, and wellness service providers around the world.
We value your privacy and are committed to protecting your personal data in accordance with applicable U.S. and international privacy laws.
2. Information We Collect
We may collect and process the following categories of data:
a. Information You Provide Directly
- Contact Data: Name, email address, phone number, and country of residence submitted via inquiry or lead forms.
- Health-Related Data (Special Category Data): In order to facilitate medical quotes, you may voluntarily provide specific details regarding your medical needs, desired procedures, or health history.
- Legal Note: By submitting this sensitive data, you provide your explicit consent for WellnAway to process this information and share it with the specific healthcare providers you have selected for the sole purpose of obtaining medical treatment proposals. You may withdraw this consent at any time, though this will prevent us from obtaining quotes for you.
- User Content: Comments, reviews, or uploaded content.
b. Automatically Collected Information
- IP address, browser type, operating system, and referral URLs
- Cookie data and analytics (e.g., Google Analytics, Meta Pixel)
- Device information, location (if permitted), and session duration
c. Information from Third Parties
- Affiliate networks and partner clinics may share lead performance or conversion data
- Marketing platforms and CRM tools (e.g., HubSpot, Google Ads)
3. How We Use Your Data
Your data may be used to:
- Respond to inquiries and connect you with verified healthcare or wellness providers
- Personalize your user experience and improve our website
- Send newsletters, updates, or promotional offers (with your consent)
- Conduct analytics and optimize ad performance
- Ensure site security and prevent fraudulent activities
We do not sell personal data. However, we may share anonymized, aggregated statistics with our partners for performance analysis.
4. Legal Basis for Processing (GDPR)
For visitors from the EU/EEA, we rely on the following lawful bases:
- Consent: when you opt-in to cookies, newsletters, or lead submission forms.
- Legitimate Interest: to improve our services, ensure site functionality, and measure marketing effectiveness.
- Contractual Necessity: to respond to your inquiries or connect you with providers.
- Legal Obligation: to comply with applicable laws and regulations.
5. Who We Share Data With
We may share limited information with:
- Service providers (hosting, analytics, CRM, marketing automation) under data-processing agreements.
- Partner providers (clinics, wellness resorts, travel facilitators) only if you have explicitly requested contact or quotes.
- Regulatory authorities when required by law.
We do not sell or rent your personal data to advertisers or unrelated third parties.
6. Data Retention
We retain your data only for as long as necessary to fulfill the purpose it was collected for, comply with legal requirements, or resolve disputes.
- Lead inquiry data: up to 24 months
- Analytics and cookie data: up to 14 months
- Account or comment data: until deletion request
7. Your Privacy Rights
Depending on your location, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete information.
- Erase (right to be forgotten) your personal data.
- Restrict or object to processing.
- Withdraw consent at any time (e.g., via cookie banner or unsubscribe link).
- Data portability (receive your data in a machine-readable format).
To exercise your rights, email us at privacy@wellnaway.com with “Privacy Request” in the subject line.
8. Cookies and Tracking Technologies
We use cookies and similar technologies for functionality, performance, analytics, and marketing.
You can manage or withdraw consent at any time via our Cookie Settings link or your browser preferences. See full details in our Cookie Policy.
9. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the U.S. or other countries that may not have the same level of data protection. We use appropriate safeguards such as Standard Contractual Clauses (SCCs) for such transfers.
10. Security
We maintain administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system is completely secure.
11. Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have collected information from a child, please contact us for immediate deletion.
12. Links to Other Websites
Our site may include links to external providers or affiliates. We are not responsible for their privacy practices or content.
13. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will include the effective date and will be posted on this page.
14. Contact Us
For questions, concerns, or to exercise your privacy rights:
privacy@wellnaway.com
WellnAway Inc.
New York City, NY 10022